Contact QDA

Regular Phone Support Hours are Monday - Friday, 9AM - 5PM (1-866-968-7032). QDA can offer limited after hours support via our help desk ticketing system.
NWEA

NWEA System Status

status.nwea.org
Statuspage
  1. May 21, 08:17 PDT
    Resolved - The regionalized ISP issue that was impacting login to MAP Growth for some partners has been resolved. All systems are operational and available for use.

    May 21, 07:08 PDT
    Update - Engineers have determined that an ISP issue was causing the errors that some partners were experiencing when logging into MAP Growth. All systems are operational and available for use and we recommend that you proceed with testing. We are monitoring the system to ensure smooth operation and will update this page by 8:15AM PT/11:15AM ET.

    May 21, 06:30 PDT
    Investigating - Some partners are experiencing errors when trying to log into MAP Growth. Engineers are currently investigating and working to resolve the issue.

    Not all partners will experience this issue. If you do, we recommend you clear your browser cache and try again. If you are not experiencing issues, proceed with your normal testing schedule. We apologize for the inconvenience and will update this page within 30 minutes.

  2. May 5, 09:35 PDT
    Completed - The scheduled maintenance has been completed.

    May 5, 09:00 PDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

    May 2, 12:21 PDT
    Scheduled - MAP Growth, MAP Skills, MAP Reading Fluency and State Summative will be unavailable starting Sunday, May 5th @ 9:00 AM PDT through Sunday, May 5th @ 11:00AM PDT, for scheduled System Maintenance.

  3. Apr 26, 21:11 PDT
    Completed - The scheduled maintenance has been completed.

    Apr 26, 20:00 PDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Apr 24, 19:18 PDT
    Scheduled - MAP Skills will be unavailable starting Friday, April 26th @ 8:00 PM PDT through Friday, April 26th 10:00 PM PDT, for scheduled System Maintenance.

  4. Apr 23, 16:45 PDT
    Resolved - The issue impacting single sign-on (SSO) login to the admin user interface for MAP Growth and State Summative assessments has been resolved. All systems are operational and available for use.

    Apr 23, 14:02 PDT
    Monitoring - Engineers have taken steps to mitigate the issue impacting single sign-on (SSO) login to the admin user interface for MAP Growth and State Summative assessments. If you experience the issue, please contact Partner Support. We will update this page by 7PM CT/8PM ET.

    Apr 23, 13:47 PDT
    Investigating - Some partners with single sign-on (SSO) are unable to log into the admin user interface for MAP Growth and State Summative assessments. Engineers are investigating the issue. We will update this page at 4:04 PM CT/5:04 ET.

  5. Apr 8, 10:39 PDT
    Resolved - The issue that was impacting connectivity for the contact center phone system has been resolved. All systems are operational and partners can reach the Help Center via phone, chat, and email.

    Apr 8, 09:34 PDT
    Monitoring - The NWEA contact center phone system is experiencing intermittent interruptions and as a result, partners may experience challenges reaching Help Center staff. If you have this issue, we recommend that you utilize chat and email to reach the Help Center at this time. Testing is not impacted by this issue. We will update this page by 5:00PM PT/8:00PM ET.

Still Need Help? Contact Technical Support

Connect With Us Today

Toll Free: 1-866-968-7032

Open Support Ticket

Remote Support (Windows)

Remote Support (Chromebooks)