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Regular Phone Support Hours are Monday - Friday, 9AM - 5PM (1-866-968-7032). QDA can offer limited after hours support via our help desk ticketing system.
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Odysseyware

Students that are experiencing issues with their Odysseyware courses may contact Odysseyware's technical support department directly:

Regular Office Hours

8AM - Midnight - Monday, Friday

2PM - 8PM - Saturday and Sunday

Toll Free: 877-251-6662

Email Support: Odysseyware Technical Support

General Troubleshooting Tips

Odysseyware Student User Guide Student User Guide (pdf)For additional help, please contact your Instructional Supervisor.
Student User Guide (pdf)

For additional help, please contact your Instructional Supervisor.
on Monday April 09 by Michael Ciereszewski
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Odysseyware Online Support Center Knowledgebase
Knowledgebase
on Monday April 09 by Michael Ciereszewski
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Odysseyware - Reset Timer on Extended Response Questions Odysseyware will auto-logout students that are inactive for twenty-five (25) minutes. Often times, students are auto-logged out while typing an…

Odysseyware will auto-logout students that are inactive for twenty-five (25) minutes. Often times, students are auto-logged out while typing an extended learning response. To prevent this from occurring, students should press the refresh button every ten minutes. 


The refresh button is pictured above (circled in green). 

The refresh button will update the word count, check spelling, and reset the inactivity timer. 

on Tuesday June 18 by Michael Ciereszewski
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Odysseyware - Inactivity Countdown Odysseyware will count down the final sixty (60) seconds before logging a student out due to inactivity. To stay logged…

Odysseyware will count down the final sixty (60) seconds before logging a student out due to inactivity. To stay logged in, students can reset the timer by pressing the KEEP ME SIGNED IN button:



on Tuesday June 18 by Michael Ciereszewski
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Toll Free: 1-866-968-7032

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