Note: Only grant remote access to QDA Staff Members or other individuals you know. When granting access, remote support will have full control of your computer system. Never grant remote support to individuals that say they work for Microsoft, Google, or Apple.

Click here for Windows directions.

Chromebooks

1) Press the Remote Desktop Support icon or go to https://remotedesktop.google.com/support/

A shortcut can be found in the top right corner of Google Chrome: 



2) Go to the support tab and press the generate code button:



3) The system will generate a random code. Read the code to the QDA Technical Support Staff so we can access the device. 

Windows

1) Go to https://sos.splashtop.com

2) Download the application to your computer system and run it (follow the on screen directions to download the application if it does not automatically download). 

3) The system will generate a random code. Read the code to the QDA Technical Support Staff so we can access the device.